Approximately 2+ years of helpdesk or technical support experience, providing hands-on support for end users.
Strong understanding of networking concepts and basic networking knowledge to support connectivity and troubleshooting.
Broad knowledge of personal computers (Windows and Mac), including both hardware and software
Experience supporting Windows operating systems and Mac OS in a business environment.
Proficiency with Microsoft Office 365, including common productivity and collaboration applications.
Demonstrated ability to configure, install, and troubleshoot hardware, operating systems, and peripherals.
Experience with PC support, including desktops and laptops, imaging processes, and device deployment.
Hands-on experience supporting printers and related peripherals in an office environment.
Experience providing audio-visual support for meetings, including conference room technology and AV equipment.
General knowledge of the Internet and related services such as email to assist users with connectivity and application issues.
Familiarity with Microsoft network environments and integration of desktop applications into broader infrastructure.
Experience using IT service management tools and ticketing systems to manage incidents and requests.
Exposure to or experience with mobile device management (MDM) solutions in support of Office 365 and mobile users.
Experience collaborating with network and systems engineers in regional or global teams.
Knowledge of VOIP phone systems, particularly RingCentral telephony platforms.
