5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.
5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit (MDT), MS Systems Management Server (SMS), MS System Center Configuration Manager (SCCM), MS Autopilot, MS Intune, etc.)
5+ years providing support for Windows 10, Windows 11.
5+ years providing support for MS Office and all major component applications.
5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
5+ years providing on site & remote technical support for workstations, applications and networking technologies in medium to large organizations.
Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.
Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration.
Familiarity with a range of ticket/incident management systems, specifically ServiceNow
Microsoft Active Directory administration.
Ability to lift up to 50 pounds
Able to sit or stand for extended periods of time
Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)