High School Diploma or GED.
Minimum of 1-2 years of call center, switchboard, customer service, or telephone operator experience.
Must successfully pass required background investigation and VA credentialing.
Must be eligible to obtain and maintain VA security clearance and identification.
Must complete all required HIPAA, Privacy, and Information Security training.
Ability to work days, evenings, nights, weekends, holidays, and rotating shifts as required.
Knowledge of medical terminology preferred.
Strong verbal communication and customer service skills.
Ability to multitask in a high-volume environment.
Basic computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.
Ability to remain calm during emergency situations.
Ability to accurately operate multi-line telephone systems.
Protect patient privacy and comply with HIPAA requirements.