5+ years of experience managing a modern corporate computingenvironment.
Experience developing support processes and creating technical documentation.
Advanced Windows troubleshooting expertise.
Hands-on experience with on-premises imaging and Windows Autopilot (zero-touch/light-touch provisioning).
Expert-level experience with MDM/MAM platforms supporting company-owned and BYOD devices, including phones, tablets, handhelds, and laptops.
Extensive experience with software packaging and deployment.
Experience supporting large-scale enterprise environments with 500+ locations.
Experience managing and optimizing both Active Directory and Entra ID across multiple domains.
Senior-level engineering experience in modern workplace technologies, with a strong focus on support and operational engineering.
Strong scripting and automation experience, including PowerShell and Ansible.