1097 Software Support Agent jobs in Philadelphia,PA

Recruitment incentive up to $40,000

U.S. citizenship is required.

Possess a current valid driver's license.

Must be REAL ID compliant.

Use your **official name** on your application as it appears on your valid government identification (i.e., REAL ID Driver's License, State ID, Passport).

Must be at least 21 years old at the time of application.

Submit to a drug test** prior to your appointment and random drug testing while you occupy the position.

Disclose any prior drug use, attempted use, and/or experimentation.

Obtain a **Top-Secret Clearance** and retain it during your career.

This position requires an automatic credit check after initial qualifications are met.

Carry and use a firearm**. Maintaining firearm proficiency is mandatory.

You will be ineligible to occupy this position if at any time you have been convicted of a misdemeanor crime of domestic violence, unless you received a pardon, or your conviction was expunged or set aside.

Sign a mobility agreement** stating your willingness to accept assignments anywhere within the United States and overseas.

Must have uncorrected vision of at least 20/100, correctable to 20/20 in each eye. LASIK, ALK, RK, and PRK surgeries are acceptable if required post-surgery visual tests are passed: Lasik (3 months), PRK (6 months), ALK/RK (1 year) waiting periods apply.

Hearing loss, as measured by an audiometer, must not exceed 25 decibels** (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges.

Candidates are required to **complete an intensive 13-week training at the Federal Law Enforcement Training Center (FLETC)** in Glynco, GA, followed by **specialized 18-week training at the James J. Rowley Training Center** in Laurel, MD. Failure to pass the training program may result in separation from the Secret Service.

$15 per hour

Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below:

Completing certification and servicing at least 10 hours in Week 1: $50

Servicing at least 10 hours in Week 2: $50

Servicing at least 30 hours per week in Weeks 3 and 4: $200

Access to program experts who are available to meet with you upon request

Free certification to provide you with the information you need to be successful as a Customer Service Representative.

Exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Flexible scheduling

Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET.

A minimum of 20 hours per week

Certification runs for 10 days, Monday-Friday, from 10:00 AM – 6:30 PM ET

You'll need a quiet, dedicated workspace

Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)

A PC with Windows 11 (Macs and Chromebooks are not supported at this time)

At least 8GB of RAM, with at least 4GB available for use

A processor capable of reliably running all required software and programs simultaneously

Up-to-date antivirus software

Dual monitors, each capable of displaying at least 1024 x 768 pixels

A USB noise-cancelling headset

A webcam for your Certification experience

A smart phone to facilitate dual-factor authentication

You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY.

We do not currently contract with anyone outside of the US.

Each independent contractor services a minimum of 20 hours per week

At least one year of experience in a call center customer service environment is preferred

Medical office, pharmacy, or non-clinical medical experience is very helpful