4317 Amazon Technical Support Representative jobs in Phoenix,AZ

We are open to hiring remotely if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, and UT.

Five or more years of experience in sales engineering, technical sales, telecommunications, networking, information technology, wireless engineering, or a customer-facing technical role

Expertise in business connectivity, data services, Wi-Fi technology, wireless design techniques, networking, and implementation

Working knowledge of internet access, Ethernet, IP addressing, routing, switching, VLANs, DHCP, DNS, network segmentation, resiliency, cybersecurity, SD-WAN, and fixed or mobile 5G/LTE connectivity

Ability to assess coverage, capacity, device density, roaming, interference, performance, and physical infrastructure considerations at a practical solution-design level

Experience working with floor plans, property maps, basic network diagrams, technical documentation, and site-assessment information

Bachelor's or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field, or equivalent professional experience

Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams

Ability to travel as needed for customer meetings, property assessments, site walkthroughs, industry events, and internal collaboration

Experience designing or supporting Wi-Fi solutions for multi-building, high-density, hospitality, MDU, campus, or other complex property environments preferred

Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, CWNA, Meraki certifications, or similar credentials

$28 hourly

The pay range for this position is 42,000.00 - 52,500.00 - 63,000.00 USD Annual.

You'll gain access to industry-leading training and development programs

Medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources

Medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations.

Monday to Friday 08:00 AM to 5:00 PM

High School Diploma, GED or equivalent

Experience working with Microsoft Office Suite

Lifting, pushing, pulling, and carrying up to 50 pounds chest high

Wearing and using a respirator under certain conditions

Working in a variety of conditions including confined spaces, damp/dusty areas, and extreme temperatures

Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

Working indoors and outdoors in all seasons and weather conditions

Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Experience working independently in an industrial setting

Previous experience in Industrial Wastewater Treatment or Maintenance

Mechanical problem-solving experience (e.g. plumbing, electrical, HVAC, and/or mechanical experience)

Previous experience explaining results of data gatherings