Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems
5-7 years of experience within supported healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
Demonstrates an expert level of application understanding and applies expertise to help meet customer goals and outcomes
Able to independently understand, analyze, and communicate complex integrated design and configuration
Able to independently analyze, design, and configure the application
Ability to teach team members complex design, configuration
Works collaboratively with application and compliance teams to design system processes
Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines
Leads the focus area workgroups, providing oversight for related processes
Manages communication between the application teams as appropriate
Strong communicator able to adapt message from baseline project team members to senior leadership
Independently develops internal and external communication and articulates project strategy ideas
Ability to coach in a positive and constructive way to increase self-awareness in others
Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review
Manages large and/or sensitive projects/requests throughout the project lifecycle
Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency
Maintains expert knowledge of all technologies applicable to specific job responsibilities
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise
Leads and coordinates across applications for high impact vendor changes
May be required to travel to perform duties
May be required to work additional hours as needed during critical problems
Proactively plans projects and tasks across applications
Performs other duties as assigned
Associated certifications on area of focus, preferred
For Epic Analysts: Must be proficient in the assigned Epic module or certified upon employment date
Certifications or Proficiencies must stay current by maintaining new version training