Active and unrestricted Pharmacy Technician licensure, registration, or certification as required by the state of residence and business needs. Candidates must meet and maintain all applicable state, certification, and company requirements throughout employment
* Pharmacy Technician Certification Board (PTCB)
* State Board of Pharmacy licensure or registration in state of residence, if required
* ExCPT - Pharmacy Technician Certification through the National Healthcareer Association (NHA)
* Other approved prior authorization or pharmacy technician certification, as accepted by the business
6+ months of experience in customer service, customer relations, healthcare, pharmacy, call center, or direct interaction with healthcare professionals
Basic level of proficiency with Microsoft Excel, Word, Outlook, and Teams, including the ability to create, edit, save, send, and manage basic documents, spreadsheets, emails, and communications
Basic level of ability to navigate multiple systems, screens, job aids, knowledge articles, and electronic workflows while maintaining accuracy during calls and case processing
Ability to work 8-hour shift Monday - Friday between 8am - 8pm EST with rotating on-call weekend responsibilities on Saturdays or Sundays, overtime, evenings, & holidays (work schedule will vary based on business needs)
Currently located in the state of Maine or Vermont
Frequent speaking and listening using a headset; sitting for extended periods; use of hands and fingers across a keyboard and mouse; and extended periods working at a computer
Reliable high-speed home internet access, with the ability to use a hard-wired ethernet connection when required
Secure, private home workspace that supports protection of confidential information and compliance with company telecommuters, privacy, and security policies
Candidates are required to pass a drug test before beginning employment.