Bachelor's Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field, or equivalent combination of education and experience.
7-10 years of progressive experience in customer service, customer supply chain, order management, logistics, manufacturing support, or related disciplines.
5 years of people leadership experience, including leading supervisors, managers, or small teams.
Experience supporting retail, food service, grocery, CPG, manufacturing, or other business-to-business customers.
Strong knowledge of order management, exception handling, customer fulfillment, supply chain coordination, inventory communication, and service issue resolution.
Experience using ERP, order management, CRM, reporting, or workflow systems such as M3, SAP, Oracle, or similar platforms.
Experience using reporting or business intelligence tools such as Power BI, Tableau, Excel, or similar tools to monitor service trends and process performance.
Prolonged periods performing repetitive actions.
Repetitive hand, wrist, and finger activities.
Requires the ability to travel to various work locations by car or plane up to 15% of time.
