Lead daily mailroom activities including incoming and outgoing mail handling, interoffice distribution, shipping/receiving, and package tracking.
Coordinate workflows and prioritize mail services to meet or exceed service-level agreements (SLAs).
Act as a point of contact for internal team questions and informal training support.
Ensure team adherence to client protocols, confidentiality requirements, and company and customer operating procedures.
Assist key stakeholders with performance tracking, incident documentation, inventory control, and procedural updates.
Operate and troubleshoot mailroom equipment, including postage meters, scanners, and tracking systems.
Communicate with vendors (e.g., FedEx, UPS) and client departments regarding deliveries and service requests.
Lead by example in upholding safety, quality, and professionalism in all interactions.
Demonstrates leadership behaviors to ensure friendly, polite, expert service is experienced by all customers
Manages mail room workflow to guarantee all mail and parcels are processed promptly and delivered on time
Displays operational knowledge of mail processing equipment, package tracking software, digital mail scanning software/hardware and basic mailroom functions
Maintains record of all incoming and outgoing mail and accountable pieces, utilizing package tracking system and/or other proprietary software to properly log items received and delivered
Sort and prepare mail, parcel and/or supplies for delivery to the designated mail stops or delivery points
Takes lead responsibility for digital imaging, large or specialty project management and coordination of timely deliveries
Provides consultative approach by determining appropriate shipping methods, services and informs customers of best options
Safeguards customer satisfaction ensuring appropriate escalation processes are followed by communicating critical issues to management
Provides instructional leadership to team members ensuring company procedures, policies and service level standards are met
Complies with and enforces FedEx Office established policies and procedures confirming equipment maintenance, confidentiality and document control processes and safety procedures are followed in all areas of the mailroom
All other duties as needed or required