15+ years of relevant technical experience, including 8+ years in a leadership role
Solid background in cloud environments and building cloud-native platforms (e.g. AWS, Azure)
Track record for leading IT transformational initiatives in sophisticated environments.
Success in using both standard methodologies, such as IT service management practices based on ITIL, as well as agile philosophies like DevOps.
Track record of building and effectively managing large and diverse teams, and putting the appropriate processes and infrastructure in place to drive growth within the corporation.
Extensive experience managing operational customer service teams.
Proven Management and/or relationship management experience at a senior, strategic level role. Established record of accomplishment of exceeding targets, KPI?s SLA?s, in a quality led, legislative compliant environment.
