Strong experience supporting Windows and Apple laptops/desktops
Strong experience with Windows 11 and macOS deployment, imaging, and support
Strong experience supporting corporate and BYOD iPhones
Strong experience with Microsoft Intune, Endpoint Management, and JAMF for device deployment and mobile device management
Strong experience with the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, and SharePoint
Experience with Active Directory, Microsoft Entra ID (Azure AD), and Okta Identity Management
Experience supporting Zoom Rooms, Microsoft Teams Rooms, and meeting room technologies
Working knowledge of network troubleshooting (Wi-Fi, VPN, docking stations, connectivity issues)
Working knowledge of enterprise infrastructure and cloud services
3 to 5 years of Enterprise IT Experience (Service Desk, Deskside support, Desktop Engineering)
Experience supporting executives and VIP users
Hands-on experience with onboarding, offboarding, and device provisioning
Strong troubleshooting skills across endpoint, mobile, collaboration, and productivity technologies
Ability to work onsite full-time in Cambridge, MA
Familiarity with ITSM ticketing systems such as Freshservice, ServiceNow, or similar platforms
