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Travel of up to 10% may be required.
Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures
Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
Knowledge of Towne Park's safe driving policies and procedures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
A minimum of one (1) year of related experience in hospitality
Knowledge of Towne Park's and site-specific preventative safety and security procedures
Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner
Written and verbal communication skills to effectively address all levels within the organization
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Valid driver's license and clean driving record
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
Knowledge of business writing, basic accounting and business metrics
Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to drive manual transmission
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park

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