3+ years of desktop support and/or help desk experience.
Strong experience supporting Windows 10 and Windows 11 environments.
Hands-on experience troubleshooting hardware, software, and peripheral devices.
Experience managing tickets in a high-volume support environment.
Knowledge of laptop imaging, deployment, and migration processes.
Experience supporting MFA, user account administration, and common authentication issues.
Desktop Support
Help Desk Support
Windows 10 / Windows 11
Hardware & Software Troubleshooting
Imaging & Deployment
MFA Support
Network Connectivity Troubleshooting
Technical Support