2387 Assistance jobs in Richmond,VA

$15 per hour

Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below:

Completing certification and servicing at least 10 hours in Week 1: $50

Servicing at least 10 hours in Week 2: $50

Servicing at least 30 hours per week in Weeks 3 and 4: $200

Access to program experts who are available to meet with you upon request

Free certification to provide you with the information you need to be successful as a Customer Service Representative.

Exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Flexible scheduling

Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET.

A minimum of 20 hours per week

Certification runs for 10 days, Monday-Friday, from 10:00 AM – 6:30 PM ET

You'll need a quiet, dedicated workspace

Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)

A PC with Windows 11 (Macs and Chromebooks are not supported at this time)

At least 8GB of RAM, with at least 4GB available for use

A processor capable of reliably running all required software and programs simultaneously

Up-to-date antivirus software

Dual monitors, each capable of displaying at least 1024 x 768 pixels

A USB noise-cancelling headset

A webcam for your Certification experience

A smart phone to facilitate dual-factor authentication

You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY.

We do not currently contract with anyone outside of the US.

Each independent contractor services a minimum of 20 hours per week

At least one year of experience in a call center customer service environment is preferred

Medical office, pharmacy, or non-clinical medical experience is very helpful

$60,000 – $80,000 per year

Performance-based bonus tied to measurable business impact

60000-80000 Yearly Salary

401(k) Plan

Company 401(k) Matching Contributions

Paid time off and company holidays

Health, dental, and vision benefits

Short and Long-Term Disability Insurance

Life, Dependent Life and AD&D; Insurance

Voluntary Term Life Insurance

Tuition Reimbursement

Hybrid work schedule

Experience in a technical analyst, business analyst, application support or similar role, ideally with enterprise software.

Ability to turn business needs into clear written requirements and acceptance criteria.

Working knowledge of SQL and data analysis for troubleshooting and validation.

Familiarity with databases and software code structure include SQL

Familiarity with data exchange formats such as X12, EDIFACT, XML, JSON or delimited files.

Experience testing software and documenting results, plus comfort using tools like Jira and Confluence.

Willingness to use AI tools responsibly, including following data privacy and security policies.

Bachelor's degree in Computer Science, Information Technology, Supply Chain, or a related field (or equivalent practical experience)

Experience with transportation management, supply chain or logistics software.

Experience with EDI or integration platforms (for example, Extol).

Experience with Jira and Confluence.

Experience using AI tools or automation to improve workflows.

Experience writing or specifying reports and electronic documents.

Experience building automation or process improvements.

Experience supporting customer training or business reviews.

ITIL 4 Foundation, Certified ScrumMaster (CSM), or Certified Associate in Project Management (CAPM).