3+ years of experience in healthcare billing, health insurance support, or a related patient-facing support role
3+ years of experience breaking down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient-friendly explanations
Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously
Experience conducting patient or customer conversations while documenting and troubleshooting in real time
Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows
Ability to sit at a workstation for extended periods using a computer and headset to support patients
Proven experience handling confidential and sensitive patient data in compliance with HIPAA
Remote work experience
*Must be based in the USA
This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.
Must have a hard-wired, high-speed internet connection
Must be located in and work from the USA