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      Data Center Project Manager, Critical Projects Implementation

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      Customer Experience Advocate I (Fredericksburg, VA)

      AmeriGas Propane

      Fredericksburg, VA 22401

      ~ 28 min Onsite

      • One to two years customer service experience; in a contact center preferred
      • Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs
      • Candidates must be willing to submit to a pre-employment drug screen and a criminal background check
      • Demonstrated understanding of computer-based tools and programs
      • Process orders, forms, applications, requests, and payments accurately
      • Acknowledge and resolve customer concerns; promptly escalate complaints when needed
      • As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician
      • Ability to work independently and within contact center teams
      • Respond to and process all customer calls in a prompt and professional manner
      • Attend and collaboratively participate in staff meetings and training sessions
      • Good problem-solving skills and asks for guidance when needed
      • High School Diploma or Equivalent
      • Good judgment and independent decision making within assigned authority levels
      • Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally
      • Effectively communicates in English - verbal and written
      • Efficient and accurate use of systems and tools with a strong ability to multi-tasking
      • Applicants for such positions who are actively using medical marijuana may be denied hire on that basis
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