2-4 years of IT Support experience (remote and hands-on)
Windows and Microsoft 365 troubleshooting
Hardware support (imaging, deployment, break/fix)
3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role.
Windows and/or macOS environments
Microsoft 365 / Office 365
Basic networking concepts (DNS, DHCP, Wi-Fi)
Ticketing systems (ServiceNow, Tanium)
Bomgar
Experience troubleshooting hardware and software issues.
Ability to work onsite Monday through Friday.
Availability for occasional overtime or weekend support.