Experience providing Tier 2/3 support for IT and OT environments.
Ability to diagnose and resolve issues across applications, services, servers, workstations, connectivity, and enterprise systems.
Experience with software installation, upgrades, patching, and lifecycle support.
Familiarity with industrial systems such as SCADA, Historian, AVEVA, or similar manufacturing platforms.
Understanding of IT-OT integrations and plant-floor technology environments.
Ability to troubleshoot across multiple technology layers, including endpoints, servers, networks, applications, and industrial systems.
Experience supporting production-critical systems requiring high availability and reliability.
Knowledge of cybersecurity, change management, and compliance requirements in manufacturing environments.
Minimum of 5 years of experience supporting IT infrastructure, OT systems, manufacturing technology, or industrial systems.
Experience working in a manufacturing, industrial, chemical, production, plant, or operations environment.
Proven experience providing hands-on technical support in environments where system downtime directly impacts production.
Experience supporting industrial or enterprise software platforms used in manufacturing operations.
Ability to work in manufacturing facilities, production areas, and plant-floor environments while adhering to site safety requirements.
Willingness to provide off-hours support for critical outages, upgrades, deployments, or production-impacting incidents as needed.