Demonstrated success supporting senior leaders, executives, boards, or other high-touch customer groups in a large enterprise, financial services, or similarly regulated environment.
Possess advanced engineering depth in at least two of: macOS management (Jamf or equivalent), Windows endpoint management (Intune, SCCM), iOS/Android MDM, identity and access engineering, enterprise networking and remote access, or executive conference room and AV design (Zoom Rooms, Microsoft Teams Rooms, Crestron / Poly / Cisco).
Engineered, instrumented, and continuously optimized executive computing environments — including telemetry and digital experience monitoring (e.g., Nexthink, ControlUp, Splunk, or similar) and using that telemetry to drive proactive fixes.
Embedded and scaled automation and infrastructure-as-code into a support / end-user computing function to eliminate manual toil.
Applied and operationalized AI-assisted support, agentic tooling, or generative AI responsibly inside an enterprise support context.
Directed resolution of complex escalations that require coordination across endpoint, identity, networking, collaboration, security, and vendor teams.
Partnered strategically with Cybersecurity on executive threat protection, endpoint hardening, and privileged access patterns.
Orchestrated cross-functional partnerships with Executive Protection, Corporate Communications, Executive Administration, Facilities, and Physical Security to deliver an integrated executive experience.
Established and advanced support procedures, playbooks, readiness checks, or operational standards; and mentoring peers or serving as an escalation point for junior engineers.
Designed and led 24x7 on-call, follow-the-executive, and travel-support coverage models.
CompTIA A+
Apple Device Support (ACSP — Apple Certified Support Professional)
InfoComm CTS (Certified Technology Specialist)
ITIL v4 Foundation, Microsoft 365 Certified: Endpoint Administrator, or equivalent (a plus)
