Bachelor's degree; OR 4 years of relevant education and/or experience.
Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+
Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms.
Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions.
Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications.
Understanding of API-driven architectures and integration technologies.
Experience with ServiceNow, Jira, Confluence, or similar operational platforms.
Understanding of Incident, Problem, Change, Event, and Knowledge Management processes.
