Bachelor's degree in chemistry, science, or a related field with 2+ years of hands-on experience as an operator or service engineer working with analytical instrumentation, including Chromatography and Mass Spectrometry systems, or equivalent relevant industry experience
Must be available to travel overnight up to 75% within the territory or other areas as the need arises
Maintain a valid driver's license and safe driving record
Ability to safely lift 50 Lbs with assistance on occasion
Ability to safely lift and carry 25-30 Lbs continuously throughout the day
Ability to bend, squat, stretch, and reach every day in a service function
Eff ective interpersonal skills and ability to establish good customer rapport are critical
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location
Must be client-focused, working in conjunction with other service and sales teams
Perform on-site installation, repair, maintenance and qualifications
Proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem
Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairs
Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers