Experience supporting enterprise Cisco environments
Knowledge of routing, switching, and LAN/WAN operations
Ability to manage day-to-day network infrastructure activities
Experience supporting complex enterprise network environments
Background in operational support, incident resolution, performance monitoring, and maintenance activities
Experience implementing and supporting firewall changes
Understanding of network security best practices
Experience supporting and administering load balancing technologies
Troubleshooting and configuration management experience
Experience providing advanced escalation support
Participation in infrastructure upgrades, migrations, and network improvement initiatives