Bachelors degree in Marketing is required.
10+ years of experience in market research, consumer or member insights, or customer experience research
79 years of people leadership experience, including managing managers or teams of similar size and complexity.
Deep market research and consumer insights expertise with a proven track record of leading a research team.
Experience modernizing or rebuilding legacy Voice of Customer, Voice of Member, or customer experience programs, including methodology and tooling.
Fluency across qualitative and quantitative research methods, including surveys, interviews, journey research, online communities, and satisfaction measurement.
Demonstrated ability to turn research findings into a clear point of view and actionable recommendations for the business, rather than only running studies.
Experience selecting, managing, and optimizing research vendors and platforms within a defined budget.
Skilled in both people leadership and hands-on research craft, able to lead teams while engaging directly in research when needed.
Background in behavioral science, brand and loyalty research, segmentation, and community panels.
Experience in UX research, including journey mapping, research and development, and research analysis.
Experience leading modernization or change initiatives within research or customer experience functions.
Occasional travel availability for off-site business meetings or conferences (approximately 5%).
