Associate or bachelor's degree in business management, economics, finance, accounting, or a relevant field.
2–4 years of experience in operations coordination, service desk, case management, or a similar queue-based role.
Proficiency with ticketing/case management systems such as Azure DevOps, ServiceNow, JIRA, or similar industry-standard platforms.
Advanced Microsoft Excel skills, including expertise in lookups, pivot tables, and data reconciliation.
Familiarity with fundamental cloud infrastructure concepts.