Bachelor's degree in Business, Engineering, Automotive Technology, or related
field.
3+ years of professional experience in operations, technical support,
customer support, automotive, transportation, fleet services, or a related
industry.
Prior leadership or supervisory experience.
Experience with vehicle diagnostics, powertrain systems, automotive
technology, or technical troubleshooting.
Knowledge of heavy-duty truck, diesel, fleet, automotive, or
transportation industries.
Experience with performance metrics, process improvement, and operational
reporting.
Six Sigma or Lean process improvement experience.
Strong proficiency in Microsoft Excel, PowerPoint, and
Word.
Experience working in fast-paced support center, operations center, or
service environments.