At least 4+ years of experience in Information Technology or Technical Support using a helpdesk system to manage and respond to and resolve all user IT support requests
Knowledge and hands-on experience troubleshooting user issues with all Microsoft 365 desktop and online applications, including Excel, PowerPoint, Word, and especially Outlook.
Hands-on experience with Windows 10 and Windows 11, including installation, configuration, troubleshooting connectivity issues, driver installation and updates, applying regular Windows updates and recovery where required.
Strong computer hardware and peripherals knowledge, including wired and wireless connectivity, maintenance, and troubleshooting.
Experience working with Slack (settings and configurations), Zoom Professional (setting up meetings and troubleshooting audio and/or video issues)
Experience working with SharePoint Online document management, such as uploading documents, assigning permissions, and using collaboration tools (multi-editor)
Experience managing user and group access permissions across multiple platforms