High school diploma or GED
2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion
Strong communication and relationship-building skills
Detail-oriented with excellent organizational skills
Proficiency in Microsoft Office, word/excel and order management systems
Ability to thrive in a fast-paced, deadline-driven environment
Ability to stand for extended periods of time
Lift up to 25 lbs. as needed to handle records and samples
Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants
Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive
If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.