Bachelor's degree in Information Technology, Computer Science, or a related field required
5+ years in IT support or service desk operations, with at least 3 years in a supervisory role
Hands-on experience troubleshooting Windows endpoints, mobile devices, and AV/conferencing equipment
Demonstrated experience managing a distributed support environment - corporate offices, remote users, and field locations
Familiarity with equipment-handling processes; understanding of how service desk and asset management functions intersect
Strong working knowledge of Google Workspace, identity management (Entra ID / Okta), and endpoint management tools
ServiceNow experience required - ticket management, reporting, and workflow configuration
