340 Customer Service Manager Remote jobs in Spring,TX

5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high-value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
Commercial acumen with a data-driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
Automotive industry experience is a plus but not required.
Travel – Willingness to travel domestically up to 50% of the time.
This role involves regular on-site work within dealership environments

Home Goods

Houston, TX 77082

1 year retail, 6 months leadership experience
Able to work a flexible schedule, including nights and weekends
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi-tasking
Superior communication and organizational skills with attention to detail
Promotes safety awareness and maintains a safe environment
Addresses immediate customer service issues and provides appropriate coaching to Associates
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures opening/closing procedures are executed according to company guidelines
Acts as Manager on Duty adhering to company policy and procedure
Promotes a culture of honesty and integrity; maintains confidentiality
Creates a positive internal and external customer experience
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Ensures adherence to all labor laws, policies, and procedures