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Time Type: Full Time
Works with and through corporate, store, and commercial management and employees to facilitate sales expectations and company service standards.
Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Performs other related duties as assigned.
The Commercial Sales Support will assist an Outside Sales Representative(s) and their customers by selling lumber, building materials, and maintenance products.
Coordinates special orders for out-of-stock products or materials that customers want to purchase.
Prepares reports on business transactions.
Job Location: 110 Wonder World Drive, San Marcos, TX 78666
Assists customers in resolving complaints, including escalating them to management when appropriate.
Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
Must be able to lift up to 20 pounds at times, and occasionally lift/move up to 50 pounds.
Compiles lists of prospective customers for use as sales leads, based on requests received in the store.
Responds to concerns and questions of prospective and existing customers by using consultative selling methods to determine needs and develop creative solutions to problems within the constraints of the store operation.
Builds and maintains customer relationships.
The ability to operate available equipment, such as cash registers, calculators, or scanners.
The ability to perform repetitive movements over long periods.
May need to work nights, weekends, and holidays.
Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
Schedules deliveries with customers and the Delivery Coordinator.
Knowledgeable about the company's products and services, as well as customer-related policies.
Prolonged periods of sitting or standing and working on the computer or related equipment.
Tracks stock levels and notifies the Store Inventory Coordinator (SIC) or management when new orders are needed.
Enters new customer data and other sales data for current customers into the computer database.
Estimates product quantities for prospective jobs and develops competitive pricing bids to solicit sales. Estimates date of delivery to customer, based on knowledge of own firm's and supplier's production and delivery schedules.
Excellent customer service skills.
Good verbal communication skills.
Works with an outside sales representative(s) to keep account activities and literature up to date. Assists outside sales representative(s) with customers and clients as required.
Investigate and resolve customer problems with deliveries, product quality or service.
A high school diploma or equivalent is preferred.
Starting Pay: $18 / HR
Ability to read and interpret blueprints for residential and multi-family building projects preferred.
Basic and intermediate knowledge of building products and local building codes.
Handles inbound sales lead calls to convert calls into sales.