2 or more years of hands-on experience in Service Desk or Help Desk environments.
Proven experience with PC imaging technology and End User Computing tools such as SCCM (Microsoft Configuration Manager), Windows PE imaging, ServiceNow, Citrix, Bomgar, Microsoft Office 365, and AWS Connect Call Center.
High technical proficiency in supporting a variety of end-user equipment, including laptops, desktops, printers, and mobile devices.
At least 2 years of experience supporting end users and systems, including Windows 11, Citrix published desktop and applications, Microsoft Products, SharePoint, and Active Directory accounts.
At least 2 years of experience supporting various operating systems, specifically Windows 10 or 11, and Windows PE imaging.
Extensive experience utilizing Microsoft Office products (Excel, Word, Outlook, PowerPoint, etc.).
Experience managing hardware and software assets using IT Asset Management best practices.
Extensive experience troubleshooting a wide range of technical issues, including applications, files and directories, OS errors, and internet connectivity problems.
Associate or bachelor's degree; or 2 or more years related experience and/or training from a technical school.
