3+ years of desktop support, help desk, or end-user support experience.
Experience providing executive-level or white-glove support to VP and C-suite stakeholders.
Strong troubleshooting experience with Windows operating systems, Microsoft 365, PCs, Macs, and printers.
Experience supporting AV technologies, conference rooms, and video conferencing solutions.
Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.