Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years).
Quiet and secure workspace to manage a consistent flow of calls.
Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8 GB RAM).
High School diploma or equivalent.
Background check, drug test, and fingerprinting required.
Agents must agree and consent to the Fair Credit Reporting Act Disclosure & Authorization, FBI Individual Rights, and Consent for Collection of Biometric Data before fingerprints can be submitted.
Photo ID verification is also required.
Windows 11 (most recent version, fully patched with no pending updates).
8 GB RAM or greater.
Intel® Core i5 processor (6th generation or above), 4 cores, 2.4 GHz or higher.
Dual monitors required.
Webcam required-you must be on camera during all class and engagement activities.
Hardwired Ethernet connection required.
Apple or Android cell phone for secondary code verification.
This opportunity is not available to residents of Delaware, Hawaii, Indiana, Michigan, Nevada, or New Mexico.