Bachelor's degree in Computer Science, Information Systems, Engineering, or a closely related technical field.
A minimum of 8 years of experience supporting enterprise technology platforms or SaaS products.
At least 3 years of hands-on experience implementing or administering AI, cloud, or collaboration platforms.
Proven experience deploying enterprise SaaS solutions at scale in complex environments.
Strong expertise in scripting and automation using languages such as Python, PowerShell, or similar for infrastructure management, system integration, and process automation.
Demonstrated experience in extracting, transforming, and analyzing data from APIs, databases, cloud services, and enterprise systems, including the ability to create reusable data pipelines and reports.
Profound knowledge of Identity and Access Management (IAM), Single Sign-On (SSO), Entra ID / Azure AD, SAML, OAuth, and OpenID Connect.
Solid understanding of Role-Based Access Control (RBAC) and Enterprise Security Controls.
Practical experience with monitoring and alerting tools and analysis platforms such as Splunk and Grafana.
Experience managing production support, incident management, and operational processes.