5837 Digital Operations Specialist jobs in Texas

Starting Pay: $17.00-$19.00 per hour

Night Shift Differential: Additional $2.00 per hour

Medical, dental, vision, and life insurance

401(k) with company match

Paid holidays and vacation

On-site health clinic

24-hour fitness center

Training and career development opportunities

12-hour day and night shifts available, overtime and weekend as needed

High school diploma or equivalent required.

Ability to work any shift, including overtime and weekends.

Ability to stand for extended periods.

Ability to lift, push, pull, bend, stoop, and perform repetitive tasks.

Ability to work safely in a manufacturing environment while wearing required PPE.

Manufacturing experience preferred.

The salary range for this position is: $127,310- $243,340**.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance **IS** available for this position.

Comprehensive medical, dental and vision plans

401(k)

Pension

Life insurance

Parental benefits

Adoption assistance

Paid time off program with paid holidays plus 16 paid volunteer hours

Various wellness programs

Career path planning and continuing education

In the office 4 days per week.

Bachelor's degree; OR 4 years of relevant education and/or experience.

8 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) — to include 2 years' experience in a Systems Operations or end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience such as IT Management, Software Development, Data Engineering, or Agile Product/Release Management.

6 years of experience creating, modifying, and maintaining infrastructure and individual system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms.

Advanced troubleshooting depth across end-to-end technology stacks — including endpoint (Windows and/or macOS), mobility (iOS/Android/MDM), identity and access (SSO, MFA, conditional access), enterprise networking and remote access, and collaboration tools (Microsoft 365, Teams, Zoom).

Advanced troubleshooting experience with mobile device management, Outlook/Exchange Online, Teams, MFA, and mobile security/compliance controls in an enterprise environment.

Demonstrated experience working with cloud technologies and tools.

Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code (PowerShell, Bash, Python, Terraform, Ansible, or equivalent).

Experience owning complex, cross-team escalations end-to-end and driving root-cause remediation back into the underlying platforms.

Demonstrated success supporting senior leaders, executives, boards, or other high-touch customer groups in a large enterprise, financial services, or similarly regulated environment.

Possess advanced engineering depth in at least two of: macOS management (Jamf or equivalent), Windows endpoint management (Intune, SCCM), iOS/Android MDM, identity and access engineering, enterprise networking and remote access, or executive conference room and AV design (Zoom Rooms, Microsoft Teams Rooms, Crestron / Poly / Cisco).

Engineered, instrumented, and continuously optimized executive computing environments — including telemetry and digital experience monitoring (e.g., Nexthink, ControlUp, Splunk, or similar) and using that telemetry to drive proactive fixes.

Embedded and scaled automation and infrastructure-as-code into a support / end-user computing function to eliminate manual toil.

Applied and operationalized AI-assisted support, agentic tooling, or generative AI responsibly inside an enterprise support context.

Directed resolution of complex escalations that require coordination across endpoint, identity, networking, collaboration, security, and vendor teams.

Partnered strategically with Cybersecurity on executive threat protection, endpoint hardening, and privileged access patterns.

Orchestrated cross-functional partnerships with Executive Protection, Corporate Communications, Executive Administration, Facilities, and Physical Security to deliver an integrated executive experience.

Established and advanced support procedures, playbooks, readiness checks, or operational standards; and mentoring peers or serving as an escalation point for junior engineers.

Designed and led 24x7 on-call, follow-the-executive, and travel-support coverage models.

CompTIA A+

Apple Device Support (ACSP — Apple Certified Support Professional)

InfoComm CTS (Certified Technology Specialist)

ITIL v4 Foundation, Microsoft 365 Certified: Endpoint Administrator, or equivalent (a plus)