Experience supporting senior leaders, executives, boards, or other high-touch customer groups in a large enterprise, financial services, or similarly regulated environment.
Engineering depth in at least two of: macOS management (Jamf or equivalent), Windows endpoint management (Intune, SCCM), iOS/Android MDM, identity and access engineering, enterprise networking and remote access, or executive conference room and AV design (Zoom Rooms, Microsoft Teams Rooms, Crestron / Poly / Cisco).
Experience engineering, instrumenting, and continuously improving executive computing environments — including telemetry and digital experience monitoring (e.g., Nexthink, ControlUp, Splunk, or similar) and using that telemetry to drive proactive fixes.
Experience embedding automation and infrastructure-as-code into a support / end-user computing function to eliminate manual toil.
Experience applying AI-assisted support, agentic tooling, or generative AI responsibly inside an enterprise support context.
Experience managing complex escalations that require coordination across endpoint, identity, networking, collaboration, security, and vendor teams.
Experience partnering with Cybersecurity on executive threat protection, endpoint hardening, and privileged access patterns.
Experience partnering with Executive Protection, Corporate Communications, Executive Administration, Facilities, and Physical Security to deliver an integrated executive experience.
Experience building or improving support procedures, playbooks, readiness checks, or operational standards; and mentoring peers or serving as an escalation point for junior engineers.
Experience designing and running 24x7 on-call, follow-the-executive, and travel-support coverage models.
Relevant certifications, including:
CompTIA A+
Apple Device Support (ACSP — Apple Certified Support Professional)
InfoComm CTS (Certified Technology Specialist)
ITIL v4 Foundation, Microsoft 365 Certified: Endpoint Administrator, or equivalent (a plus
