A minimum of five (5) years of supervisory experience in ADA complementary paratransit reservations and scheduling, or a combination of ADA complementary paratransit experience and experience in a related field.
A minimum of three (3) years of experience supervising a call center with twenty (20) or more call center agents.
High School diploma or equivalent.
Data entry experience
General knowledge of windows-based computer operating system
Microsoft Office package
Knowledge of service area.
Ability to read, write and speak clearly the English language
Basic knowledge of Spanish may be required depending on contract location and requirements.
Able to use multi-line phone system
Be “on call” during all hours of the call center operations for issues/concerns.
Be available during normal business hours and remain reachable outside normal business hours for emergencies through client-approved communication methods.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
