Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.
Strong Windows desktop and laptop troubleshooting experience.
Experience providing technical support through phone, chat, email, and remote support tools.
Experience with password resets and basic user account support.
Experience working with ServiceNow, Jira, or another enterprise ticketing system.
Familiarity with Duo MFA or other multi-factor authentication technologies.
Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
Experience supporting iPhones and iPads.
Familiarity with Microsoft 365 and Google Workspace.