1005 Call Center Representative jobs in Vergennes,VT

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment.

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D; Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

8-hour shift Monday - Friday between 8am - 8pm EST with rotating on-call weekend responsibilities on Saturdays or Sundays, overtime, & holidays (work schedule will vary based on business needs)

Ability to work 8-hour shift Monday - Friday between 8am - 8pm EST with rotating on-call weekend responsibilities on Saturdays or Sundays, overtime, evenings, & holidays (work schedule will vary based on business needs)

Active and unrestricted Pharmacy Technician licensure, registration, or certification as required by the state of residence and business needs. Candidates must meet and maintain all applicable state, certification, and company requirements throughout employment * Pharmacy Technician Certification Board (PTCB) * State Board of Pharmacy licensure or registration in state of residence, if required * ExCPT - Pharmacy Technician Certification through the National Healthcareer Association (NHA) * Other approved prior authorization or pharmacy technician certification, as accepted by the business

6+ months of experience in customer service, customer relations, healthcare, pharmacy, call center, or direct interaction with healthcare professionals

Basic level of proficiency with Microsoft Excel, Word, Outlook, and Teams, including the ability to create, edit, save, send, and manage basic documents, spreadsheets, emails, and communications

Basic level of ability to navigate multiple systems, screens, job aids, knowledge articles, and electronic workflows while maintaining accuracy during calls and case processing

Ability to work 8-hour shift Monday - Friday between 8am - 8pm EST with rotating on-call weekend responsibilities on Saturdays or Sundays, overtime, evenings, & holidays (work schedule will vary based on business needs)

Currently located in the state of Maine or Vermont

Frequent speaking and listening using a headset; sitting for extended periods; use of hands and fingers across a keyboard and mouse; and extended periods working at a computer

Reliable high-speed home internet access, with the ability to use a hard-wired ethernet connection when required

Secure, private home workspace that supports protection of confidential information and compliance with company telecommuters, privacy, and security policies

Candidates are required to pass a drug test before beginning employment.

Experience with prior authorization, appeals, pharmacy benefit management, prescription drug benefits, formulary review, pharmacy claims, or healthcare coverage processes

Knowledge of Medicare Part D, commercial, Medicaid, exchange, or client-specific pharmacy benefit requirements

Knowledge of call center systems such as CMS, IEX, CTI, TCS, or similar telephony, workforce, and case-management platforms

Experience working in a high-volume, production-based, quality-monitored, or compliance-driven environment

Familiarity with pharmacy terminology, medication names, brand and generic drug names, SIG codes, benefit terminology, and healthcare documentation standards

Medical, dental, and vision coverage

Company-paid life and disability insurance

Paid parental leave

Tuition reimbursement

Family planning resources such as adoption and surrogacy assistance

Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours

Maintain regular and predictable attendance.

Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

Regardless of education level, Team Members must be able to read, write and count accurately.

Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.

Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).

Ability to occasionally lift or reach merchandise overhead.

Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.

Ability to move throughout the store for an entire shift.

Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.

Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).

Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

Ability to read, write, and count accurately to complete all documentation.

Ability to process information / merchandise through the point-of-sale system.

Ability to handle and be in contact with birds/poultry.

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.

A high school diploma or equivalent is preferred, but not required.

Basic computer skills.

Ability to successfully complete all required training.

Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).

A starting pay range of USD $15.25 to $15.75 per hour

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

A flexible schedule to support business needs

Able to work a flexible schedule to support business needs

Capable of lifting heavy objects with or without reasonable accommodation

Retail customer experience preferred

Referral bonuses

USD $17.00 to $17.50 per hour

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Available to work flexible schedule, including nights and weekends

Available to work flexible schedule, including nights and weekends

Strong understanding of merchandising techniques

Able to train others

1 year retail and 6 months of leadership experience