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Associate Tech Support Analyst

Virginia

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702 Associate Tech Support Analyst jobs in Virginia

New, Posted 1 hour ago
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Remote Tech Support Advisor

VXI Global Solutions LLC

Arlington, VA 22204

$17.31/hr
RemoteHealth Insurance

  • Remote Call Center
  • What You'll Be Doing: Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
  • Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions.
  • Adaptability in Communication: Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
  • Team Collaboration: Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
  • Customer Service Focus: Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
  • Technical Enthusiasm: A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
  • Resilience Under Pressure: Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
  • Learning & Growth Mindset: Open to feedback and coaching, with a drive to continuously improve and excel.
  • What You Bring: Proven experience in customer support or technical assistance, ideally in a call center setting.
  • Strong verbal and written communication skills.
  • Problem-solving abilities with a flexible, adaptable approach to challenges.
  • Confidence in navigating multiple software tools and systems to resolve issues.
  • A self-motivated attitude with effective time management skills.
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New, Posted 14 hours ago
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Desktop Support Analyst

TEKsystems

Sterling, VA 20164

$30-$40/hr
OnsiteHealth InsurancePaid Time OffRetirement Benefit

  • Provide level 1 and 2 support to local and remote offices
  • Provide support via walk-up, phone, chat, and email
  • Resolve all first and second level support requests
  • Document incidents and problems in Halo and escalate issues to the appropriate teams when required
  • Serve as the technical liaison to all users' company wide, able to resolve technical issues within the desktop computing environment
  • Train users on how to use hardware and software where necessary
  • When down time, which is rare, document new procedures and processes within technician knowledgebase
  • Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
  • Entra ID (MFA resets, conditional access issues, device registration issues,
  • SSO TS, review sign-in logs)
  • Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
  • Exchange Online (managing distribution groups, shared mailbox permissions,
  • Delegation, mail flow rules, message trace)
  • OneDrive (sync errors, file restore, missing files, sharing issues,
  • Conflicts between desktop and cloud versions)
  • SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
  • Teams (sign in problems, microphone/camera issues, meeting TS, channel/team
  • Access, permission and guest access)
  • Intune (device compliance issues, app deployment failures, wipe/retire lost
  • Devices, TS conditional access, patching and security baseline issues)
  • Defender (spam/phishing quarantine, investigating blocked email, URL rewrite
  • Issues, safe links/safe attachment issues)
  • 5+ years of experience working with Windows 11 OS
  • Must be familiar with ITIL, Hardware Life Cycle Management, Change
  • Management, Incident Management
  • Strong understanding of troubleshooting techniques and experience with
  • Remote troubleshooting tools.
  • Able to assist users with connectivity issues, ensuring they can access
  • Network resources and the internet.
  • Able to identify and resolve issues related to DNS and DHCP, such as
  • Incorrect IP addresses, domain name resolution failures, or DHCP server
  • Outages.
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New, Posted just now
Associate LNG Commercial Analyst/LNG Commercial Analyst/Sr LNG Commercial Analyst

BHE GT&S

Glen Allen, VA 23060

New, Posted 1 day ago
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Technical Support Specialist (Engineer Systems 2) - 28680

HII

Virginia Beach, VA 23451

OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • 2 years relevant experience with Bachelors in related field or,
  • 0 years experience with Masters in related field or,
  • High School Diploma or equivalent and 6 years relevant experience.
  • Candidate must have a current CompTIA Security + certification.
  • Candidate must have an active Secret Clearance and be able to obtain it.
  • Candidate must have strong practical knowledge and hands-on experience with Red Hat Linux operating system.
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Director, Project Management & Analytics

ASIS International

Alexandria, VA 22303

RemoteHealth InsurancePaid Time OffRetirement Benefit

  • Bachelor's degree or equivalent combination of education and experience.
  • Formal project management training or certification, such as PMP, CSM, SSGB, or a comparable project management, process improvement, or business intelligence credential.
  • 7+ years of experience managing large-scale, cross-functional projects, with a preference for 12+ years.
  • Proven experience leading the use of project management and business intelligence tools and delivering business intelligence solutions.
  • Advanced proficiency with project management software (for example, Asana), business intelligence tools (for example, Power BI), and database querying tools.
  • Strong change-management skills, including the ability to support adoption, build buy-in, and help staff navigate new tools, processes, and ways of working.
  • Experience working in a nonprofit environment, preferably within an association.
  • Strong communication, interpersonal, relationship-building, and data storytelling skills.
  • Strong facilitation skills.
  • Ability to influence without direct authority.
  • A supportive and accessible people leader who excels at coaching staff, developing talent, and fostering a growth-oriented team environment.
  • Demonstrated ability to set clear expectations, provide regular feedback, offer practical guidance, and support staff accountability and performance.
  • Experience with business and financial analysis.
  • Lead, coach, and develop a high-performing PMO and analytics team; provide regular guidance, feedback, and support to help team members grow their skills.
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New, Posted 1 day ago
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Technician - Monday to Friday

Patterson

Roanoke, VA 24018

Requires TravelEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • High School Diploma or Equivalent
  • 2 years of relevant work experience
  • Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience
  • Drivers License Upon Hire Required
  • Ascend/Descend (stairs/ladder) Frequently
  • Bend Frequently
  • Communicate/Hearing Frequently
  • Communicate/Talking Frequently
  • Driving Vehicle Frequently
  • Exerting Force - Pushing/Pulling 0-20 lbs Frequently
  • Learn New Tasks or Concepts Frequently
  • Maintain Focus Frequently
  • Move/Traverse Frequently
  • Operating Position - Specific Machinery Frequently
  • Repetitive Motions Frequently
  • Stationary Position (Seated) Frequently
  • Transport - Lifting/Carrying 0-10 lbs Frequently
  • Complete Tasks Independently Constantly
  • Feeling/Grasping/Handling Constantly
  • Hand/Eye Coordination Constantly
  • Remember Processes & Procedures Constantly
  • Vision Constantly
  • Balancing Occasionally
  • Complete Tasks in a Noisy Environment Occasionally
  • Exerting Force - Pushing/Pulling 21-40 lbs Occasionally
  • Exerting Force - Pushing/Pulling 41+ lbs Occasionally
  • Make Timely Decisions in the Context of a Workflow Occasionally
  • Reaching Occasionally
  • Stationary Position (Standing) Occasionally
  • Transport - Lifting/Carrying 11-20 lbs Occasionally
  • Transport - Lifting/Carrying 21-30 lbs Occasionally
  • Transport - Lifting/Carrying 31-50 lbs Occasionally
  • Transport- Lifting/Carrying 50+ lbs Occasionally
  • Complete Tasks with a Speed/Productivity Quota Rarely
  • Position Self - Crawling/Crouching Rarely
  • Position Self - Kneeling/Squatting Rarely
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New, Posted 1 day ago
seasoned.co
Panera Bread - Assistant Manager - Charlottesville - Urgently Hiring

Panera Bread Company

Charlottesville, VA 22903

Urgently Hiring
New, Posted 22 hours ago
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Actuarial Analyst I

USAA

Chesapeake, VA 23324

HybridFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

  • Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 4 years of Actuarial or analytical business experience.
  • No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed.
  • Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.
  • Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
  • Experience communicating complex solutions and analysis to both technical and nontechnical audiences.
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Maintenance Technician

Walmart

Richmond, VA 23236

$32.85-$36.55/hr
$8,000 bonus
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Senior Process Analyst

GovCIO LLC

Alexandria, VA 22315

$130,000/yr

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