702 Associate Tech Support Analyst jobs in Virginia

Remote Tech Support Advisor

VXI Global Solutions LLC

Arlington, VA 22204

$17.31/hr

RemoteHealth Insurance

Remote Call Center
What You'll Be Doing: Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication: Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration: Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
Customer Service Focus: Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm: A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
Resilience Under Pressure: Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset: Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring: Proven experience in customer support or technical assistance, ideally in a call center setting.
Strong verbal and written communication skills.
Problem-solving abilities with a flexible, adaptable approach to challenges.
Confidence in navigating multiple software tools and systems to resolve issues.
A self-motivated attitude with effective time management skills.

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Desktop Support Analyst

TEKsystems

Sterling, VA 20164

$30-$40/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Provide level 1 and 2 support to local and remote offices
Provide support via walk-up, phone, chat, and email
Resolve all first and second level support requests
Document incidents and problems in Halo and escalate issues to the appropriate teams when required
Serve as the technical liaison to all users' company wide, able to resolve technical issues within the desktop computing environment
Train users on how to use hardware and software where necessary
When down time, which is rare, document new procedures and processes within technician knowledgebase
Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
Entra ID (MFA resets, conditional access issues, device registration issues,
SSO TS, review sign-in logs)
Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
Exchange Online (managing distribution groups, shared mailbox permissions,
Delegation, mail flow rules, message trace)
OneDrive (sync errors, file restore, missing files, sharing issues,
Conflicts between desktop and cloud versions)
SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
Teams (sign in problems, microphone/camera issues, meeting TS, channel/team
Access, permission and guest access)
Intune (device compliance issues, app deployment failures, wipe/retire lost
Devices, TS conditional access, patching and security baseline issues)
Defender (spam/phishing quarantine, investigating blocked email, URL rewrite
Issues, safe links/safe attachment issues)
5+ years of experience working with Windows 11 OS
Must be familiar with ITIL, Hardware Life Cycle Management, Change
Management, Incident Management
Strong understanding of troubleshooting techniques and experience with
Remote troubleshooting tools.
Able to assist users with connectivity issues, ensuring they can access
Network resources and the internet.
Able to identify and resolve issues related to DNS and DHCP, such as
Incorrect IP addresses, domain name resolution failures, or DHCP server
Outages.

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Associate LNG Commercial Analyst/LNG Commercial Analyst/Sr LNG Commercial Analyst

BHE GT&S

Glen Allen, VA 23060

New, Posted 1 day ago

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Technical Support Specialist (Engineer Systems 2) - 28680

HII

Virginia Beach, VA 23451

OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

2 years relevant experience with Bachelors in related field or,
0 years experience with Masters in related field or,
High School Diploma or equivalent and 6 years relevant experience.
Candidate must have a current CompTIA Security + certification.
Candidate must have an active Secret Clearance and be able to obtain it.
Candidate must have strong practical knowledge and hands-on experience with Red Hat Linux operating system.

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Director, Project Management & Analytics

ASIS International

Alexandria, VA 22303

RemoteHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree or equivalent combination of education and experience.
Formal project management training or certification, such as PMP, CSM, SSGB, or a comparable project management, process improvement, or business intelligence credential.
7+ years of experience managing large-scale, cross-functional projects, with a preference for 12+ years.
Proven experience leading the use of project management and business intelligence tools and delivering business intelligence solutions.
Advanced proficiency with project management software (for example, Asana), business intelligence tools (for example, Power BI), and database querying tools.
Strong change-management skills, including the ability to support adoption, build buy-in, and help staff navigate new tools, processes, and ways of working.
Experience working in a nonprofit environment, preferably within an association.
Strong communication, interpersonal, relationship-building, and data storytelling skills.
Strong facilitation skills.
Ability to influence without direct authority.
A supportive and accessible people leader who excels at coaching staff, developing talent, and fostering a growth-oriented team environment.
Demonstrated ability to set clear expectations, provide regular feedback, offer practical guidance, and support staff accountability and performance.
Experience with business and financial analysis.
Lead, coach, and develop a high-performing PMO and analytics team; provide regular guidance, feedback, and support to help team members grow their skills.

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New, Posted 1 day ago

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Technician - Monday to Friday

Patterson

Roanoke, VA 24018

Requires TravelEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

High School Diploma or Equivalent
2 years of relevant work experience
Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience
Drivers License Upon Hire Required
Ascend/Descend (stairs/ladder) Frequently
Bend Frequently
Communicate/Hearing Frequently
Communicate/Talking Frequently
Driving Vehicle Frequently
Exerting Force - Pushing/Pulling 0-20 lbs Frequently
Learn New Tasks or Concepts Frequently
Maintain Focus Frequently
Move/Traverse Frequently
Operating Position - Specific Machinery Frequently
Repetitive Motions Frequently
Stationary Position (Seated) Frequently
Transport - Lifting/Carrying 0-10 lbs Frequently
Complete Tasks Independently Constantly
Feeling/Grasping/Handling Constantly
Hand/Eye Coordination Constantly
Remember Processes & Procedures Constantly
Vision Constantly
Balancing Occasionally
Complete Tasks in a Noisy Environment Occasionally
Exerting Force - Pushing/Pulling 21-40 lbs Occasionally
Exerting Force - Pushing/Pulling 41+ lbs Occasionally
Make Timely Decisions in the Context of a Workflow Occasionally
Reaching Occasionally
Stationary Position (Standing) Occasionally
Transport - Lifting/Carrying 11-20 lbs Occasionally
Transport - Lifting/Carrying 21-30 lbs Occasionally
Transport - Lifting/Carrying 31-50 lbs Occasionally
Transport- Lifting/Carrying 50+ lbs Occasionally
Complete Tasks with a Speed/Productivity Quota Rarely
Position Self - Crawling/Crouching Rarely
Position Self - Kneeling/Squatting Rarely

SmartExplore AI is experimental.

New, Posted 1 day ago

seasoned.co

Panera Bread - Assistant Manager - Charlottesville - Urgently Hiring

Panera Bread Company

Charlottesville, VA 22903

Urgently Hiring

New, Posted 22 hours ago

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Actuarial Analyst I

USAA

Chesapeake, VA 23324

HybridFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of Actuarial or analytical business experience.
No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed.
Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.
Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
Experience communicating complex solutions and analysis to both technical and nontechnical audiences.

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