High School with 9+ years (or commensurate experience)
Deep technical expertise in the ServiceNow platform
Proven people management capabilities
Clearance: TS/SCI
DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND)
Experience with ServiceNow
Knowledge of core ServiceNow modules
IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog
Configuration Management Database (CMDB)- CI relationships, data Integrity
Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence
Customer Service Management (CSM)
Security Incident Response (SIR)
ServiceNow App Engine and Platform capabilities
CMDB Management: Expertise in:
CMDB design, implementation, and ongoing governance
Configuration Item (CI) identification, classification, and relationship mapping
CMDB data quality management and health scoring
Integration with discovery tools and automated population strategies
CMDB analytics and reporting for IT asset visibility
Compliance with ITIL configuration management processes
Analytics & Reporting: Proficiency in:
ServiceNow Performance Analytics implementation and configuration
Dashboard creation and data visualization guidelines
Benchmark development and metrics strategy aligned with business objectives
Advanced reporting using Report Builder and scheduled reporting
Data analysis and trend identification for operational insights
Integration with external BI tools and data warehouses
Development Skills: Proficiency in:
JavaScript, Glide APIs, and ServiceNow scripting
ServiceNow Flow Designer and Workflow
REST/SOAP web services and integrations
HTML, CSS, and UI customization
Database concepts and ServiceNow data modeling
A deep understanding of Secure Development Life Cycle (SDLC)
