Stihl Service Tech will assist customers with purchasing, servicing, training, and repairing Stihl-related products
Duties/Responsibilities: Provides service, maintenance, and repairs for all Stihl-related products, as authorized by the vendor, in a timely manner to ensure customer satisfaction
Determines part(s) needed, estimates labor, and determines if repairs are covered under product warranty
Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts
Maintains a safe, secure, clean, and well-organized work environment including service area and all other associated areas per vendor and company guidelines
Provides training for store personnel to ensure customers are provided with product technical knowledge, and pre-delivery inspections (PDI) take place for all Stihl products sold at the location per vendor requirements
Consults with customers to understand needs and preferences related to available merchandise
Explains available merchandise, selecting and suggesting options suitable for the customer's needs
Emphasizes product features, and warranty information, quotes prices and credit terms, and prepares sales orders
Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required
Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database
Assists customers in resolving complaints, including escalating them to management when appropriate
Investigates and resolves customer problems with products or services
Operates the cash register accurately using the UPC scanner, quick key, and product keywords
Accepts money in the form of cash, checks, and credit or debit cards for items purchased
Processes returns and exchanges according to store policy
Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping
Performs other related duties as assigned
Required Skills/Abilities: Excellent customer service skills
Good verbal communication skills
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
The ability to read and interpret assembly blueprints or specifications manuals and plan assembly or building operations
The ability to operate available equipment, such as cash registers, calculators, or scanners
Basic mathematical skills, as needed to make change and give refunds
Basic and intermediate knowledge of building products
Knowledgeable about the company's products and services, as well as customer-related policies
Education and Experience: A high school diploma or equivalent is preferred
Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered
Physical Requirements: Prolonged periods of standing and working on the computer or related equipment
The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair equipment
Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds
May need to work overtime, nights, weekends, and holidays
The ability to perform repetitive movements over long periods
I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation
EOE, AAP, D, F, VA
