High School Diploma required
1+ year of experience in a Help Desk, Desktop Support, or IT Support role, or an equivalent combination of education and experience.
Experience supporting Microsoft Windows 10 and Windows 11 environments.
Strong understanding of PC hardware, operating systems, software installation, and troubleshooting methodologies.
Knowledge of OS repair, malware removal, virus remediation, system upgrades, and desktop support best practices.
Ability to diagnose and resolve common hardware, software, and peripheral issues.