Provide oversight and guidance to technicians on daily workloads and maintenance priorities to ensure technicians are tasked in a manner that meets factory and customer service standards
In absence of Service Supervisor, direct all activities in area
Monitor progress of jobs to keep on schedule and maintain orderly flow of work
Assist supervisor in identifying training needs for area personnel and scheduling training classes
Gather information from SIS, CAT, WTY, DBS as needed to help in diagnosis and repair and determine warranty
Ensure technicians follow CAT diagnostic procedures and complete needed warranty reports
Assist less experienced technicians, as needed
Provide technicians with a positive role model through effective leadership and strong work ethics
Write service reports that accurately document diagnosis and repairs performed
Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner
Review service reports for accuracy and completeness
Confer with management and supervisory personnel to resolve issues and complaints within work force
Check out equipment prior to shipment; check in equipment upon return
Open work order segments for additional repairs and notify Service Advisor
Assist technicians in preparing estimates to ensure it includes all aspects of the repair
