398 Help Desk Analyst Information Technology jobs in Washington,DC

Associate's degree in information technology or related field, or equivalent combination of education and experience.
Minimum of two (2) years of experience servicing an IT Help or Service Desk, or hands-on experience providing end-user support for web-based applications.
Demonstrated experience in effectively supporting end-users of web-based software applications.
Ability to present ideas with technical language to non-technical audiences as well as the capacity for translating requirements from business owners and customers into technical specifications.
Proven ability to use, teach, and troubleshoot a variety of software applications.
A continuous improvement mindset to proactively identify areas for optimization in processes and systems to implement enhancements that improve overall reliability and efficiency.
Ability to master new systems quickly and to effectively research a wide range of issues when troubleshooting user issues.
Effective and friendly communication skills with the ability to assist users of various skill levels and backgrounds.
Effective team collaborator with excellent oral and written communication skills; at ease leading meetings and trainings.
Demonstrated experience participating in project-based work structures, working on project teams, and managing tasks and timelines.
Ability to prioritize and execute tasks under pressure.

SimVentions, Inc - Glassdoor✪ 4.6

La Plata, MD 20646

AAA Club Alliance

Upper Marlboro, MD 20772

Leidos

Lorton, VA 22079

2-4 years of analysis experience in the Intelligence Community. A relevant BA/BS degree may count toward some of the years' experience.
Typically requires a BA degree and 2 - 4 years of prior relevant experience or Masters with 1 -2 years of prior relevant experience.
Completion of a certified imagery military schoolhouse program or the Geospatial Intelligence Training Program.
Knowledge of Remote View, IEC, NES, Cedalion and common office software to include PowerPoint presentations, spreadsheets, word processing.
Understanding of the intelligence collection process.
Capacity to adhere to strict deadlines and satisfy customer requirements while working under limited supervision.
TS/SCI clearance with ability to obtain a polygraph.
Experience with exploiting and interpreting Electronics Intelligence data.
Proficiency with Microsoft Office Suite
Ability to provide tipping and queuing support.
Proficient conducting administrative tasks, data searches, data input and retrieval.
Proficient with Intelligence target folder development.
Familiar with Intelligence Community workflows.
Ability to work in a very dynamic and demanding time sensitive work environment.
Work cooperatively as a team member and provide guidance to analysts to build effective customer relationships.
Ability to work independently with minimal or no oversight.

AAA Club Alliance

Springfield, VA 22153

Must be at least 21 years old
Completion of a high school diploma or equivalent.
Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.