3234 Sas Analyst jobs in Washington,DC

$30.00 - $45.00/hr

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Experience: 2+ years of progressive Help Desk or Service Desk experience, specifically moving from high-volume Tier 1 support to complex Tier 2/3 problem-solving.

ITSM Proficiency: Expert-level experience using ticketing platforms (Zendesk or Jira Service Management) to track and prioritize work.

Understanding of Service Desk KPIs (Mean Time to Resolve, Ticket Deflection, and Abandonment Rates)

Technical Mastery: Expert knowledge of Active Directory/Entra ID, Enterprise MDM (Jamf, Intune), and Google Workspace/Microsoft 365 administration.