5+ years of professional experience in an HR Contact Center, Shared Services, or High-Volume Customer Service environment, specifically handling inbound call case management.
Strong working knowledge of timekeeping and payroll principles to troubleshoot and explain pay-related questions.
Expertise in payroll logic and inquiry resolution is essential.
Hands-on experience with ServiceNow (or similar enterprise HR case management platforms).
Familiarity with enterprise HRIS platforms such as SAP SuccessFactors.
Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
Associate's Degree (AA) required