1328 System Admin Help Desk jobs in Wheaton,IL

$78,000.00 - $125,350.00

Full-time

Bachelor of Science degree in Engineering or Physics.

5-7 years relevant experience in product testing.

Proficiency with test equipment.

Working knowledge of the following: Design of Experiments, Failure Mode Effects Analysis, Weibull Analysis, Mean Time Before Failure Analysis, Accelerated Life Testing, Environmental Testing, and EMC Testing.

Understanding of Embedded systems.

50% laboratory environment; requires frequent walking and standing.

50% office environment; requires sitting at a desk for extended periods

Ability to lift to 45lbs.

$50.00 - $55.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

7+ years of IT Support, Infrastructure Support, or Service Delivery experience.

3+ years of leadership experience managing support technicians or service teams.

Experience supporting enterprise-level environments with 1,000+ users.

Strong understanding of Microsoft 365, Entra ID, Windows administration, and endpoint management.

Experience with ServiceNow ticketing and reporting.

Proven ability to manage escalations, critical incidents, and executive-level support situations.

Experience creating KPI reports, operational dashboards, and service performance reviews.

Prior MSP, Managed Services, or Outsourcing experience.

ITIL Foundation Certification.

Experience managing onsite support operations across multiple locations.

Experience supporting manufacturing, corporate campus, or enterprise environments.

Experience managing staffing, hiring, onboarding, and technician development