High school diploma or equivalent.
2+ years of contact center supervisory experience.
Proven leadership and team management skills.
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
Hold oneself accountable and responsible while being self-driven in accomplishing goals.
Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Experience in the home improvement direct-to-consumer industry.